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Complaint Procedure

Our procedures are here to support anyone who would like to make a formal complaint about the University.

If you have any queries regarding the procedure please email complaints@leedstrinity.ac.uk

Stage 1 – Personal Resolution

It is generally more effective to try and achieve a personal resolution at the time when the problem arises and with the person(s) involved.  Please ensure that you follow Stage 1 before moving to formal complaint (Stage 2).

For advice on informal/personal resolution please contact studentsupport@leedstrinity.ac.uk 

If, after trying to achieve a Personal Resolution, you feel a satisfactory outcome has not been achieved you should follow the Stage 2 Formal Complaint procedure below.

Stage 2 – Formal Complaint

Please ensure you read the Complaint Procedure and follow Stage 1 (personal resolution) before submitting a Stage 2 complaint.  If you are not satisfied with the outcome at Stage 1, you may submit a Stage 2 formal complaint using the form below:

Stage 3 – Complaint Outcome Review Form

If you are not satisfied with the outcome of the Stage 2 formal complaint, you may appeal the outcome and request a review. Please ensure you read the Complaint Procedure above and then complete the following Stage 3 Complaint Outcome Review Form.

Repository Complaints

Any individual, whether within or external to the University, has the right to request the removal of content from the Leeds Trinity University Repository, on the grounds that it breaches copyright, or is in any other way unlawful. Please use the Repository Complaints form for this process.